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Shipping Info

Shipping Information

Freebord Mfg ships orders via UPS or US Postal Service. Depending on your location, you have the option to choose your preferred shipping method. Shipping fees will vary depending on the weight and destination of your package, and will be automatically computed when you enter your shipping information in the checkout pages. See the drop down menu in Checkout to choose a service and estimate shipping costs. Please note that UPS does not deliver on Saturdays and Sundays, or to P.O. boxes.

Orders received before 12pm Pacific Time Monday through Friday will ship out the same day; orders received after 12pm Pacific Time (and on weekends) will ship on the next business day. Domestic orders will have the option of upgrading the shipping method for faster delivery (such as 3 Day Select, 2nd Day Air or Next Day Air). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12pm (noon) Pacific Time, or your order may not be processed until the following business day. Business days are Monday-Friday, excluding U.S. federal holidays.

Track Your Order: An e-mail will be sent to the registered e-mail address as soon as it leaves our shop. Haven't received an e-mail from us, be sure to check your junk mail sometimes they end up in there.  

International Orders: will be shipped UPS Worldwide Expedited, UPS Saver, or USPS Priority mail unless otherwise specified. Shipping charges do not include any import duties and local taxes that may be charged by customs agents. You are responsible for these charges at the time of delivery. Check with your local post office or Chamber of Commerce for details on import fees.



Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure that they arrive on time and undamaged. This is true when you order multiple boards, helmets and/or body armor packages.

When your order has shipped, you will receive an email with your tracking number. You may enter your tracking number at www.ups.com or www.usps.com to see the status of your shipment.

Our address:
Freebord Manufacturing
455 Irwin St. #104
San Francisco, CA 94107

To contact our customer service department, please call (415) 285-2673, or email orders@freebord.com.

Domestic Shipping Options:
UPS Ground (5-7 business days*)
UPS 3 Day Select (3 business days)
UPS 2nd Day Air (2 business days)
UPS Next Day Air (1 business day)
UPS Next Day Air Saver (1 business day)
USPS Priority Mail (2-3 business days)

International Shipping Options:
UPS Worldwide Saver (2 Business days Worldwide or next day to Canada and Mexico)
UPS Worldwide Expedited (2-5 Business days)
USPS Priority Mail (6-10 business days*)


*Please note that these shipping times are approximations provided by UPS or USPS. Holidays, severe weather and unexpected events can interfere with shipping schedules and delay delivery.

If you are having difficulties placing your order online, please call us at (415) 285-2673 and we can take your order over the phone.

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